{"id":58,"date":"2025-04-23T16:32:56","date_gmt":"2025-04-23T16:32:56","guid":{"rendered":"https:\/\/oxinova.com\/?page_id=58"},"modified":"2025-07-14T20:10:47","modified_gmt":"2025-07-14T20:10:47","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/oxinova.com\/index.php\/pqrs\/","title":{"rendered":"PQRSF"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"58\" class=\"elementor elementor-58\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f598f81 e-con-full e-flex e-con e-parent\" data-id=\"f598f81\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4424e1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a4424e1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Peticiones, Quejas, Reclamos y Felicitaciones (PQRSF)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61750e6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"61750e6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En Oxinova, valoramos la confianza de nuestros clientes y nos comprometemos a brindar un servicio de calidad. Si tienes una petici\u00f3n,<br \/>queja, reclamo o sugerencia (PQRS), ponemos a tu disposici\u00f3n nuestros canales de atenci\u00f3n para atenderte de manera oportuna y eficiente.<br \/>Env\u00edanos tu solicitud y nuestro equipo se encargar\u00e1 de gestionarla con la mayor prontitud posible. Agradecemos tu confianza y<br \/>estamos aqu\u00ed para servirte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4294103 e-con-full e-flex e-con e-parent\" data-id=\"4294103\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c6a5d9c e-flex e-con-boxed e-con e-child\" data-id=\"c6a5d9c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edbb876 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"edbb876\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulario PQRSF<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af21747 e-flex e-con-boxed e-con e-child\" data-id=\"af21747\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46b2eb4 elementor-button-align-start elementor-invisible elementor-widget elementor-widget-form\" data-id=\"46b2eb4\" data-element_type=\"widget\" data-settings=\"{&quot;step_previous_label&quot;:&quot;Enviar&quot;,&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario PQRSF\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"58\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"46b2eb4\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQRSF\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"58\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre o Razon Social *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c4c8a60 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c4c8a60\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNIT *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c4c8a60]\" id=\"form-field-field_c4c8a60\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9626d78 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9626d78\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre de contacto *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9626d78]\" id=\"form-field-field_9626d78\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_225d143 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_225d143\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono o celular de contacto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_225d143]\" id=\"form-field-field_225d143\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9e815cd elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9e815cd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electronico *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9e815cd]\" id=\"form-field-field_9e815cd\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_9385c88 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9385c88\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCategor\u00eda\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_9385c88]\" id=\"form-field-field_9385c88\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Petici\u00f3n\">Petici\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo,\">Reclamo,<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Felicitaci\u00f3n\">Felicitaci\u00f3n<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_f95e9f5 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f95e9f5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de PQRSF\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_f95e9f5]\" id=\"form-field-field_f95e9f5\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Aspecto f\u00edsico del cilindro\">Aspecto f\u00edsico del cilindro<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bajo de peso - bajo de presi\u00f3n, Da\u00f1o v\u00e1lvula\">Bajo de peso - bajo de presi\u00f3n, Da\u00f1o v\u00e1lvula<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cilindro Vac\u00edo\">Cilindro Vac\u00edo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Perdida (cuando el cilindro es propiedad del cliente)\">Perdida (cuando el cilindro es propiedad del cliente)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Fuga de producto\">Fuga de producto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Inconvenientes con facturaci\u00f3n\">Inconvenientes con facturaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"No se recogen los cilindros vac\u00edos\">No se recogen los cilindros vac\u00edos<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Inconveniente con pedidos\">Inconveniente con pedidos<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Contaminaci\u00f3n del producto\">Contaminaci\u00f3n del producto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Incumplimiento mantenimiento\">Incumplimiento mantenimiento<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ausencia o Demora en el env\u00edo de informaci\u00f3n\">Ausencia o Demora en el env\u00edo de informaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Atenci\u00f3n al cliente deficiente\">Atenci\u00f3n al cliente deficiente<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Otro\">Otro<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescribe tu caso para que te podamos dar una respuesta oportuna\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_352c233 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_352c233\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tREGISTROS FOTOGR\u00c1FICOS\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_352c233]\" id=\"form-field-field_352c233\" class=\"elementor-field elementor-size-md  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_0a26a0a elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0a26a0a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAutorizo el tratamiento de mis datos personales, seg\u00fan aviso de privacidad.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_0a26a0a]\" id=\"form-field-field_0a26a0a\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\">\n\t\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_82ababc elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_82ababc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAcepto la pol\u00edtica de protecci\u00f3n de datos personales y los t\u00e9rminos y condiciones del sitio web.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_82ababc]\" id=\"form-field-field_82ababc\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\">\n\t\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de34a56 e-con-full e-flex e-con e-child\" data-id=\"de34a56\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20fe3d7 elementor-widget elementor-widget-text-editor\" data-id=\"20fe3d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/oxinova.com\/wp-content\/uploads\/2025\/05\/POLITICA-DE-PRIVACIDAD.pdf\" target=\"_blank\" rel=\"noopener\">Tratamiento de datos personales y pol\u00edtica de protecci\u00f3n de datos y t\u00e9rminos y condiciones.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Peticiones, Quejas, Reclamos y Felicitaciones (PQRSF) En Oxinova, valoramos la confianza de nuestros clientes y nos comprometemos a brindar un servicio de calidad. Si tienes una petici\u00f3n,queja, reclamo o sugerencia (PQRS), ponemos a tu disposici\u00f3n nuestros canales de atenci\u00f3n para atenderte de manera oportuna y eficiente.Env\u00edanos tu solicitud y nuestro equipo se encargar\u00e1 de gestionarla [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-58","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/pages\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":106,"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/pages\/58\/revisions"}],"predecessor-version":[{"id":3284,"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/pages\/58\/revisions\/3284"}],"wp:attachment":[{"href":"https:\/\/oxinova.com\/index.php\/wp-json\/wp\/v2\/media?parent=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}